Service Support Specialist

Overview

Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment. This is a full-time role in our Melville, NY office.

• Work with international vendors and global logistics partners
• Oversee distribution of technical service cases and optimize the service program
• Identify opportunities for increased efficiency
• Liaise with the service team to create and distribute estimates and invoices.
• Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery
• Ensure timely and professional communication with customers regarding service status and case updates
• Collaborate with cross-functional teams (field service) to implement process improvements in service operations
• Assist with CRM administration
• Manage Return Merchandise Authorizations (RMAs) for inbound parts
• Support Operations leadership in daily tasks

• BA or BS required
• High level of organization and time management skills
• Strong written and verbal communication skills
• Solid business acumen
• Superlative problem-solving and critical thinking skills
• Willingness to be flexible and adapt to situations on a daily basis