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Service Support Specialist
Job in
Melville, Suffolk County, New York, 11775, USA
Listed on 2026-02-08
Listing for:
Cartessa Aesthetics
Full Time
position Listed on 2026-02-08
Job specializations:
-
Business
Client Relationship Manager
Job Description & How to Apply Below
Overview
Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment. This is a full-time role in our Melville, NY office.
Responsibilities- Work with international vendors and global logistics partners
- Oversee distribution of technical service cases and optimize the service program
- Identify opportunities for increased efficiency
- Liaise with the service team to create and distribute estimates and invoices.
- Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery
- Ensure timely and professional communication with customers regarding service status and case updates
- Collaborate with cross-functional teams (field service) to implement process improvements in service operations
- Assist with CRM administration
- Manage Return Merchandise Authorizations (RMAs) for inbound parts
- Support Operations leadership in daily tasks
- BA or BS required
- High level of organization and time management skills
- Strong written and verbal communication skills
- Solid business acumen
- Superlative problem-solving and critical thinking skills
- Willingness to be flexible and adapt to situations on a daily basis
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