Head of Finance and Operations

Head Of Finance And Operations

We are hiring a Head of Finance & Operations to join a fast-growing technology company operating at the intersection of cloud software and physical product-based commerce solutions. This is not a narrow accounting role. It is a high-impact, hands-on finance position for someone who thrives in environments where finance is deeply connected to how the business actually runs. You will own core financial operations while also helping shape how the company scales operationally.

This includes improving systems, tightening processes, and partnering across the business to ensure we are making clear, data-driven decisions across both software and inventory-driven workflows.

This role sits close to the center of the business and requires someone who can balance precision, speed, and practical decision-making in a high-growth environment. You will also support commercial contract review and negotiation workflows, working alongside external counsel to ensure agreements are structured appropriately, commercially sound, and operationally executable.

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform.

We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As the Head of Finance & Operations you excel at the below core competencies:

• Financial & Operational Acumen: The ability to seamlessly connect financial strategy with day-to-day operations — from SaaS metrics and forecasting to supply chain and vendor management — ensuring smart, scalable decisions across the business.
• Cross-Functional Leadership & Execution: Strong collaboration and communication skills to align stakeholders across Finance, Product, Sales, Legal, and Operations. This person should drive clarity, build systems, and execute efficiently in fast-paced, cross-functional environments.
• Contract & Risk Management: Skilled at reviewing, negotiating, and operationalizing contracts — understanding legal and business implications, managing risk, and ensuring favorable terms while working closely with external counsel when needed.

The impact you'll make:

• Own core finance operations including AP/AR, cash flow management, and reconciliations
• Maintain accuracy and integrity of financial reporting and close processes
• Support budgeting, forecasting, and ongoing financial planning cycles
• Build and refine financial reporting frameworks to improve visibility and decision-making

• Partner with teams across Sales, Product, and Operations to align financial execution with business priorities
• Support inventory, purchasing, and vendor-related financial workflows in a hybrid SaaS + product environment
• Identify and implement improvements to operational and financial processes as the company scales
• Develop and maintain key business KPIs across both SaaS and product lines

• Oversee financial systems and tools that support reporting, operations, and scaling efficiency
• Improve internal controls and strengthen financial governance as the company grows
• Drive automation and process improvements across finance and operational workflows

• Review and support negotiation of commercial agreements, vendor contracts, and SaaS-related terms
• Work with external counsel to ensure contracts are structured properly and align with business needs
• Help operationalize contract terms into scalable internal processes

• Provide financial insight and analysis to support leadership decision-making
• Support planning around growth initiatives, investments, and operational scaling priorities

What you will bring:

• 12+ years of experience in finance or operations, with at least 3 years in a SaaS or hybrid…