Supervisor, Field Svc - Printer Technicians

About the Role

Are you an innovator when coming up with an operational game plan? Does your well‑executed strategies have you hitting your goals and targets often? Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of technicians who service and support Canon’s hardware and software technology‑based solutions to keep our customers moving forward.

If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.

• Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Select, hire, train, and develop current and new technical specialists.
• Address and resolve customer issues in a time‑effective manner to achieve total customer satisfaction.
• Oversee the warehousing process as it relates to inventory.
• Publish, distribute, train, and enforce all current published standards.
• Maintain customer satisfaction by ensuring the staff repairs Canon equipment quickly and efficiently.

• Requires 5 years of related experience and management of two or more regular full‑time employees; bachelor’s degree in a relevant field preferred.
• Field service experience.
• Strong communication skills, including the desire to develop and lead a team.
• Excellent time management skills.
• Hands‑on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology.
• Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• Must be able to walk and lift/carry up to 50 pounds.

Anticipated base salary $61,800–$92,520 annually. This role is eligible for a transportation allowance. A full range of benefits is available, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

Full‑time, on‑site. Requires presence at your assigned office(s)/worksite(s)/territory on scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.