SVP, Sr Credit Officer - SAG

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $175,000 - $210,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

• Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
• On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
• Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

• Evaluate and approve complex commercial real estate credit requests, ensuring sound underwriting, appropriate loan structure, and alignment with the Bank's risk appetite.
• Collaborate with CRE relationship managers to develop financing solutions that balance business development objectives with prudent credit risk management.
• Conduct in-depth analysis of property-level cash flows, sponsor strength, market fundamentals, and collateral valuation to support well-reasoned credit decisions.
• Ensure the timely and accurate completion of credit reviews, risk rating assessments, and covenant compliance tracking across the CRE portfolio.

• Lead early identification of deteriorating CRE credits through proactive portfolio monitoring, financial trend analysis, and market surveillance.
• Develop and execute workout and restructuring strategies for problem and criticized/classified CRE loans, including loan modifications, forbearance agreements, note sales, and foreclosure/REO processes as needed.
• Negotiate directly with borrowers, guarantors, and their counsel on restructuring terms; coordinate with outside legal counsel, receivers, and appraisers on distressed assets.
• Recommend and support appropriate risk ratings, reserve levels, and impairment analysis for problem CRE credits in coordination with Finance and Risk.
• Organize and facilitate Problem Loan Meetings and produce ad hoc workout portfolio reporting for senior leadership and the Board.

• Author, revise, and maintain CRE-specific credit policy and underwriting guidelines to reflect current risk appetite, regulatory requirements, and market conditions.
• Propose and document policy or process changes in response to regulatory findings, audit observations, or identified weaknesses within the CRE portfolio.
• Partner with the broader credit and lending teams to develop process improvements that enhance efficiency, consistency, and risk discipline in CRE underwriting and workout.
• Deliver formal and ad hoc training to CRE lending and credit support staff on policy changes, underwriting standards, and workout procedures.

• Prepare CRE credit and workout portfolio reports and analytics for the Board Credit Committee and Board of Directors.
• Support identification and escalation of areas of CRE portfolio weakness or concentration risk.
• Serve as the primary point of contact for internal stakeholders — including the CLO, CCO, Compliance, Internal Audit, and Internal Loan Review — on CRE credit and workout matters.