Functional Process Leader, GBS - Financial Planing & Analysis; FP&A)

Position: Functional Process Leader, GBS - Financial Planing & Analysis (FP&A)
JOB OVERVIEW:

This role owns global service delivery performance for Financial Planning & Analysis (FP&A) processes within Global Business Services (GBS), ensuring high-quality, accurate, and efficient execution across outsourced and retained operations.

The Functional Process Lead is accountable for operational delivery, vendor performance, and stakeholder alignment for FP&A activities, ensuring execution aligns with global process standards established by the Corporate Finance Global Process Lead (GPL), while meeting function-specific planning, reporting, and analytical requirements.

The role serves as the primary interface between Corporate Finance leadership, outsourced delivery partners, and GBS teams for FP&A service delivery.

Reports to the Corporate Finance Global Process Lead and is responsible for global execution and service delivery performance for FP&A processes, operating within the strategic framework defined by the Corporate Finance Global Process Lead.

KEY RESPONSIBILITIES:

Serve as the primary global interface between Corporate Finance stakeholders (CFO, finance leadership, and business unit planning teams), GBS, and outsourced delivery partners, ensuring alignment of service delivery with functional priorities and reporting requirements

Own end-to-end global service delivery performance for FP&A processes, ensuring consistent, high-quality execution across delivery teams

Translate functional business requirements into operational delivery plans, aligned with global process standards and governance frameworks defined by the GPLLead daily and weekly operating cadence globally, managing volume, quality, throughput, and delivery performance across outsourced and retained teams

Own and enforce SLA and KPI performance, including forecast accuracy, budget cycle timeliness, management reporting turnaround, and variance analysis quality; proactively identify risks and escalate issues to the GPL with root cause analysis and corrective action plans

Own delivery of the planning and reporting calendar, ensuring budget, forecast, and management reporting cycles are executed on time and to the required standard across all geographies

Act as the primary escalation point for service delivery issues related to FP&A processes, ensuring timely resolution of data quality issues, reporting delays, and analytical exceptions

Own vendor service delivery outcomes for FP&A, including SLA performance, quality, and accuracy, ensuring outsourced operations meet functional standards

Support demand forecasting and capacity planning, aligning resources with planning cycle peaks and proactively escalating risks to the GPLMaintain structured exception management and escalation frameworks aligned with global governance standards

Identify opportunities for process improvement, reporting automation, and standardization, and partner with the GPL and Process Excellence teams to prioritize and implement enhancements

Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations into GBS or outsourced environments SPECIFIC KNOWLEDGE &

SKILLS:

Deep subject matter expertise in FP&A, including strong understanding of budgeting, forecasting, long-range planning, management reporting, variance analysis, and business partnering practices

Strong understanding of financial reporting requirements and planning cycle management across multiple geographies and business units

Proven experience managing global or multi-entity service delivery environments with an FP&A or finance reporting focus

Expertise in KPI and SLA performance management within an FP&A context, including forecast accuracy, budget cycle timeliness, reporting turnaround, and data quality metrics

Experience managing outsourced or hybrid retained-vendor delivery models within an FP&A or finance function

Strong stakeholder management skills, with the ability to engage senior functional leaders including CFOs, Finance Directors, and business unit planning leads, and influence outcomes

Ability to manage complexity across geographies, entities, and planning cycles with varying business unit requirements

Experience supporting or driving process improvements, including automation of reporting workflows, planning tool implementations, and standardization of FP&A processes

Strong analytical, organizational, and problem-solving capabilities with high attention to detail

Excellent communication and interpersonal skills, enabling effective collaboration across business, GBS, and vendor…