Imaging Services Representative - Part Time

Job Details

The Scheduling Representative is responsible for managing incoming and outgoing calls for Catholic Health Radiology service line. They will support the Catholic Health system by scheduling and collecting all necessary demographic and financial information to ensure streamlined access to care and throughput for radiology services. The Representative will ensure the patient has active insurance coverage, collect demographic information, acquire and explain benefit information, confirm patient responsibility amounts, and secure authorization for services.

The Scheduling Representative will communicate policies, protocols and instructions relevant to the service being scheduled, providing a positive patient experience.

• Utilize work queues/workdrivers and reports as assigned by management, to complete daily tasks
• Interview patients to verify and/or obtain demographic, insurance, employer and general encounter information.
• Confirm with the patient/responsible party the need for pre-certification and/or authorization for tests.
• Documentation into Epic
• Notify patient or patient representative of the expected out-of-pocket expenses (deductible, copayment, non-covered service). Request payment for the patients out of pocket responsibility while patient is on the phone.
• Educate the patient of the pertinent policies, protocols and instructions as necessary.
• Confirm that initial and subsequent authorizations.
• Utilize analytical, problem solving skills to determine the best course of action to resolve any problems.
• Keep Supervisor informed of any potential services that may be at financial risk.
• Propose innovative ideas and solutions to enhance operational efficiencies.
• Maintain knowledge of scheduling guidelines, facility structure and navigating situational responses.
• Validate appropriate demographic, clinical and financial information has been collected to ensure excellent patient experience.
• Comply with Medical Necessity protocols and proper use of Compliance Checker and National Coverage Decisions.
• Maintain knowledge of payer regulations and collection policies.
• Stay abreast of changes in Medicare, Medicaid and third-party payer reimbursement requirements.
• Responsible for other duties as assigned.

• Contacts patients in order to coordinate the scheduling of appointments for various services and completes scheduling process in EPIC.
• Collects necessary data in order to create a complete and accurate preregistration for scheduled appointments.
• Verifies insurance activity via insurance eligibility systems in order to confirm active status.
• Communicates with Financial Counselors, physician offices, patients, Financial Clearance Center, and PAS staff in order to ensure accuracy of orders and securing of appropriate authorizations.
• Follows department specific scheduling guidelines and insurance parameters when scheduling appointments.
• Appropriately communicates to patients any relevant appointment instructions.

• Confirm that a patient’s health insurance(s) is active and covers the patient’s procedure; may be completed multiple times before, during, and after a patient’s visit/stay.
• Document a patient’s health insurance benefits and coverage for their visit including effective date of the policy, product line, coverage limitations / requirements, and patient liabilities for the type of service(s) provided.
• Check benefits to determine deductible, coinsurance, and copayment amounts due.
• Use procedure estimate process/program to notify the patient of the amount due.
• Make patients aware of financial obligations and appropriately refer them to financial counseling when necessary.
• Collect co-payments, co-insurance, deductible and self-pay fees prior to or at the point of service. Documents collections in the system and on a daily collection log, and provides patient with receipt.
• Verify a patient’s network status (in or out-of-network) with their plan and communicate to the patient in advance if an out-of-network status applies.
• Ensure payer requirements including the following are met:
• Verify and document insurance eligibility; confirm and document…