Field Services Support Engineer

Job Description

We are looking for an Onsite Infrastructure Engineer to provide hands‑on technical support at client locations. The role involves traveling between sites to manage, install, maintain, and troubleshoot IT infrastructure, including desktops, servers, and network equipment. You will assist with software installations, desktop management, and troubleshooting, sometimes working under the guidance of remote L2/L3 engineers. As an IT "smart hands" resource, you’ll support both routine and escalated issues.

• Be stationed at or travel to client sites to provide technical support
• Install, configure, and troubleshoot desktop software and hardware
• Support server and network infrastructure setup and maintenance
• Assist with routine hardware/software maintenance and updates
• Work under remote L2/L3 engineer guidance for complex issues
• Act as "smart hands" for remote teams, executing tasks as needed

* This role is 100% onsite with the client in New York City, NY*

• Minimum 2 years work experience
• Experience with IT infrastructure support, servers, desktops, networking
• Strong desktop management and software troubleshooting skills
• Ability to handle system installations, updates, and repairs
• Excellent communication and customer service skills
• Willingness to travel between client sites as required.

• Customer Technical Support

California $35.00 to $45.00

Cleveland $35.00 to $45.00

Colorado $35.00 to $45.00

District of Columbia $35.00 to $45.00

Illinois $35.00 to $45.00

Maryland $35.00 to $45.00

Massachusetts $35.00 to $45.00

Minnesota $35.00 to $45.00

New York $35.00 to $45.00

New Jersey $35.00 to $45.00

Washington $35.00 to $45.00

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please  for additional important information.

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