Enterprise Communications Technician

Job Description

Installs, modifies, maintains, troubleshoots, repairs and programs all components of the communication systems throughout the health system. Maintains up-to-date documentation and logs work performed.

• Strong customer service skills (phone, email, and in-person support)
• Familiarity with Service Now for ticket creation, updates, and resolution
• General understanding of the following platforms:
• Workspace ONE (WS1)
• JAMF
• Microsoft Intune
• Knox Mobile Enrollment (KME)
• Apple Business Manager (ABM)
• Working knowledge of both iOS and Android mobile platforms
• Firm understanding of Active Directory
• Proficiency with Microsoft Office Applications

1. Supports, maintains and implements the IT cabling infrastructure needs of the health system.
2. Install, repair, troubleshoot, test, and maintain various cabling infrastructures: including the build‑out of, or additions to, cable plant infrastructure design needs in support of voice and data needs across the health system.
3. Performs cabling work across a variety of mediums.
4. Provides assistance to engineers with the installation, and testing services for the following:
Phone Systems, Wireless systems (AP, Antennas), and Network devices (routers, switches, servers).
5. Ensures all cables are properly supported and bundled according to health system standards.
6. Conduct certification tests to ensure all newly installed cable systems are up to health system standards.
7. Ensures that all written documentation prepared are approved by leadership and conforms to health system standards.
8. Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
9. Exercises independent judgement on basic or moderately complex issues regarding job and related tasks.
10. May interact with multiple health system groups, leadership and external vendors, partners or clients for the successful implementation of IT Infrastructures.
11. Requires minimal instruction on day to day work; majority of work is self directed; receives instructions on new assignments.
12. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

• High School Diploma or equivalent experience required.

• 1-3 years of relevant experience.

* Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).