PC Support Specialist II

Our client in the Industrial & Manufacturing space is seeking an IT Support Specialist to join their team.

Seeking an IT professional to provide high-quality end‑user support across our corporate and operational environments. This role is ideal for someone who thrives in a fast‑paced setting, enjoys solving problems independently, and can deliver white‑glove support to executive‑level users. The PC Support Specialist will take ownership of issues from start to resolution, manage incidents through Service Now, and contribute to the reliability and security of our Microsoft‑centric environment.

• Provide hands‑on technical support for end users, including C‑level and executive staff, ensuring timely and professional resolution of IT issues.
• Manage, maintain, and support endpoint devices through Microsoft Intune, including device provisioning, compliance, and policy management.
• Troubleshoot and resolve hardware, software, and network issues while maintaining high customer satisfaction.
• Work within Service Now (or similar ticketing systems) to manage incidents, requests, and tasks while meeting defined SLAs.
• Collaborate with IT teams to support ongoing infrastructure projects, technology rollouts, and system upgrades.
• Maintain clear documentation and contribute to process improvement initiatives within the IT support function.

• 3–7 years of experience in IT support or desktop engineering roles.
• Proven experience supporting senior leadership or executive‑level personnel.
• Hands‑on experience managing and supporting Microsoft Intune environments.
• Strong understanding of Microsoft 365 administration and end‑user support.
• Familiarity with Service Now or similar ITSM platforms preferred.
• Experience with Microsoft Intune is a bonus.
• Excellent communication skills, customer focus, and a solutions‑driven mindset.
• Associate degree in IT or equivalent professional experience.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability – and in 2022 Manpower Group was named one of the World's Most Ethical Companies for the 13th year, all confirming our position as the brand of choice for in-demand talent.