PC Support Specialist II

IT Support Specialist

Our client in the Industrial & Manufacturing space is seeking an IT Support Specialist to join their team.

Location:

Melville, NY (Onsite 5 Days a Week)

Seeking an IT professional to provide high-quality end-user support across our corporate and operational environments. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving problems independently, and can deliver white-glove support to executive-level users. The PC Support Specialist will take ownership of issues from start to resolution, manage incidents through Service Now, and contribute to the reliability and security of our Microsoft-centric environment.

• Provide hands-on technical support for end users, including C-level and executive staff, ensuring timely and professional resolution of IT issues.
• Manage, maintain, and support endpoint devices through Microsoft Intune, including device provisioning, compliance, and policy management.
• Troubleshoot and resolve hardware, software, and network issues while maintaining high customer satisfaction.
• Work within Service Now (or similar ticketing systems) to manage incidents, requests, and tasks while meeting defined SLAs.
• Collaborate with IT teams to support ongoing infrastructure projects, technology rollouts, and system upgrades.
• Maintain clear documentation and contribute to process improvement initiatives within the IT support function.

• 3–7 years of experience in IT support or desktop engineering roles.
• Proven experience supporting senior leadership or executive-level personnel.
• Hands-on experience managing and supporting Microsoft Intune environments.
• Strong understanding of Microsoft 365 administration and end-user support.
• Familiarity with Service Now or similar ITSM platforms preferred.
• Experience with Microsoft Intune is a bonus.
• Excellent communication skills, customer focus, and a solutions-driven mindset.
• Associate degree in IT or equivalent professional experience.