Senior Product Services & Management Analyst - Biomedical Device Integrations; BMDI Systems

Job Description

Development, planning, and coordination of biomedical device integration (BMDI) initiatives, including but not limited to anesthesia machines, vital sign machines, infusion pumps, RTLS, and communication of those systems with the EMR, end user devices, and other systems.

Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
• Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Master's degree in Computer Science, Business, or Engineering, preferred.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.

• Hybrid role with the ability to report on-site as needed to support clinical operations and project milestones.
• Deep knowledge of biomedical device hardware and the clinical workflows in which it is utilized across all service lines, enabling effective identification, integration, and interoperability.
• Proven expertise providing implementation planning guidance, including network connectivity, power requirements, and mounting/placement needs.
• Experience evaluating and advising on systems software, hardware selection, and infrastructure design; partners with EDS to develop integrations with enterprise clinical information systems and the broader clinical community’s varied systems.
• Skilled in gathering customer requirements; analyzing and documenting current- and future-state workflows; and recommending improvements related to biomedical equipment operation and integration.
• Demonstrated ability to coordinate installation, monitoring, maintenance, troubleshooting, documentation, configuration, performance optimization, and testing of hardware, software, and networks used for biomedical device integration, preferably with the Epic Electronic Medical Record.
• Collaborates to develop and deliver education and training for super users, clinical staff, CE staff, and BMDI Support Analysts on technologies as they relate to patient care workflows and operational processes.
• Strong facilitation skills to lead discussions with key stakeholders (Project Managers, Clinical, Technical, and Executive leaders) and provide actionable recommendations for improvement.
• Innovative, forward-thinking problem solver who…