Lead Vivo Health Support Analyst- Lead Product Services & Management Analyst

Role Summary

The Lead Product Services & Management Analyst is responsible for driving the strategy, performance, and continuous improvement of product services across the organization. This role combines product support, service operations, analytics, and stakeholder leadership to enhance customer experience, optimize service delivery, and support business objectives.

193235 The Lead Product Services & Management Analyst is responsible for driving the strategy, performance, and continuous improvement of product services across the organization. This role combines product support, service operations, analytics, and stakeholder leadership to enhance customer experience, optimize service delivery, and support business objectives. This individual will act as a subject matter expert for Vivo Health Application Support, overseeing service lifecycle management, performance metrics, and cross-functional initiatives to ensure product services are scalable, efficient, and aligned with customer and market needs.

• Proven experience leading complex, cross-functional initiatives.
• Strong analytical and problem-solving skills with data-driven decision-making ability.
• Experience managing KPIs, SLAs, and performance dashboards.
• Excellent communication and stakeholder management skills.
• Prior experience in financial services, healthcare, or large-scale systems is a plus.
• Experience in IT services, SaaS, or product-driven organizations.
• Familiarity with frameworks such as ITIL, Agile, or Lean Six Sigma.
• Experience with tools such as Power BI, Tableau, SQL, or similar analytics platforms.
• Prior people leadership or team lead experience.
• Pharmacy workflows and processes is a plus

Leads and oversees implementation and supporting application system. Researches, studies, and analyzes system-related issues and provides appropriate resolution. Ensures the integrity, maintenance, and operations and its impact on data integrity for organization.

• Creates, optimizes, and maintains complex SQL as part of stored procedures, views, functions, and queries.
• Manages, designs and develops highly configurable, fault tolerant systems.
• Reviews database objects for data integrity, quality, security, recoverability, scalability, maintenance, and capacity and recommends changes as necessary.
• Oversees database design documentation at architectural and functional level.
• Recommends new strategies and architecture to enhance efficiency of data systems.
• Plans, manages and tracks database and system changes.
• Maintains policies and procedures related to security and protecting privacy of client and company information.
• Responds to requests for changes from original specifications.
• Employees use knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial.
• Uses knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 5-7 years of relevant experience and progressive experience where team leadership was demonstrated, required.
• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
  
  When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).