IT Infrastructure & Systems Administrator

Kedrion Biopharma Inc. is an international company that collects and fractionates blood plasma to produce and distribute plasma-derived therapeutic products for us in treating and preventing serious diseases, disorders and conditions such as Hemophilia, Primary Immune System Deficiencies and Rh-Sensitization.

Ready to keep critical systems running and make a real impact across a dynamic biopharma environment? We are seeking an IT Systems Administrator to provide on-site and remote technical support for end users while ensuring reliable IT operations, secure infrastructure services, and excellent user experiences. Based in Melville, this role supports regional locations and plays a key role in maintaining systems, administering user access, supporting infrastructure, and ensuring compliance with corporate IT standards, security requirements, and company procedures.

The ideal candidate combines strong technical expertise with a customer-focused mindset and the ability to thrive in a fast-paced environment.

• Provide timely and professional support for IT Service Desk requests, delivering technical assistance to both on-site and remote users.
• Administer Microsoft 365, Active Directory, user accounts, multi-factor authentication, access permissions, email services, and collaboration platforms.
• Maintain Windows Server environments, operating systems, file and print services, system integrations, and supporting infrastructure.
• Support virtualization platforms, storage systems, backup environments, and disaster recovery processes.
• Monitor system performance, hardware availability, backup activity, server resources, and critical processes to proactively identify and resolve issues.
• Install, configure, deploy, and maintain laptops, desktop computers, printers, phones, mobile devices, software, security updates, antivirus solutions, and corporate-standard system images.
• Support networking infrastructure including LAN, WAN, internet connectivity, switches, VLANs, wireless access points, firewalls, routers, UPS units, PDUs, and related technologies.
• Troubleshoot a wide range of issues involving hardware, software, networking, email systems, client-server applications, VoIP phones, video conferencing solutions, and office automation tools.
• Maintain accurate inventory records for laptops, servers, networking equipment, and other IT assets in accordance with site and global procedures.
• Create and maintain documentation for systems, configurations, procedures, and support activities within designated document management systems.
• Coordinate with external vendors to support utility applications, manage issue resolution, and ensure activities are properly documented and tracked.
• Implement and maintain corporate infrastructure standards, security requirements, and IT procedures across supported facilities.
• Research technical issues, evaluate emerging technologies, and recommend improvements to server, network, endpoint, and infrastructure solutions.
• Travel to local supported sites as needed to provide technical support and complete assigned IT initiatives.
• Provide support during off-hours, emergency situations, and business-critical incidents when required to help ensure operational continuity.

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline; equivalent education and relevant experience may be considered.
• Minimum of three years of hands-on IT Service Desk and systems administration experience, including Level 1, Level 2, and Level 3 support responsibilities.
• Practical experience with Windows Server administration, Microsoft 365, Active Directory, networking, switching, VLAN management, and endpoint support.
• Experience with in the biotechnology or pharmaceutical industry is preferred.
• Working knowledge of cGMP, GAMP5, Computer System Validation (CSV), and Master Control documentation practices is preferred.
• Strong analytical, troubleshooting, organizational, prioritization, and time management skills with the ability to manage multiple competing priorities.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.
• Self-motivated, detail-oriented, and able to work independently while contributing effectively within a collaborative team environment.
• Demonstrated ability to research issues, evaluate options, develop practical solutions, and communicate recommendations in a clear, business-focused manner.

Employment eligibility verification will be required at the time of hire. This position does not offer visa sponsorship now or in the future.

Kedrion Biopharma Inc. is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other…