Epic Manager - New Business Onboarding & Mergers & Acquisitions; Manager, Product Services & Management

Manager, Epic – New Business Onboarding & Mergers & Acquisitions

Manager, Epic – New Business Onboarding & Mergers & Acquisitions is responsible for coordinating the onboarding and integration of newly acquired practices, hospitals, and strategic initiatives into Northwell Health's Epic and enterprise technology ecosystem.

This role serves as a central point of coordination across Epic application teams, Patient Access, Enterprise Digital Services (EDS), Infrastructure, Facilities, and third-party vendors to ensure onboarding efforts are aligned, standardized, and executed efficiently.

This position does not directly manage application build or implementation teams. The Manager is accountable for ensuring the appropriate teams are engaged and aligned to deliver a seamless onboarding experience across all domains.

• Coordinates Epic onboarding efforts for newly acquired ambulatory practices, hospitals, and specialty services
• Develops and manages integrated onboarding plans across multiple teams, ensuring alignment with enterprise priorities and timelines
• Partners with Epic application teams (Ambulatory, Access, and clinical systems), EDS Infrastructure, Patient Access, and operational stakeholders to ensure coordinated execution
• Ensures onboarding entities align with Northwell Epic standards, minimizing unnecessary customization and variation
• Coordinates onboarding and integration of third-party applications and specialty systems, working with vendors and internal teams to ensure alignment with enterprise standards
• Collaborates with Facilities, Design & Construction, and Infrastructure teams to align system onboarding with site readiness, new construction projects, and facility activations
• Identifies and escalates risks, dependencies, and gaps across onboarding work streams, ensuring proactive resolution
• Provides status reporting and updates to leadership on onboarding progress, risks, and key milestones
• Supports governance processes related to onboarding, ensuring adherence to enterprise standards and workflows
• Facilitates communication and coordination across cross-functional teams in a complex, matrixed environment

Must have:

• Experience supporting or coordinating Mergers & Acquisitions, onboarding initiatives, or enterprise Epic deployments
• Working knowledge of:
  • Epic Care Ambulatory
  • Patient Access (Cadence, Prelude, or similar)
  • Cupid, Radiant, Bones, Beacon, Beans, Kaleidoscope
  • Ancillary support systems
  • Experience coordinating work across multiple teams, including IT, operational, and vendor stakeholders
  • Strong project coordination, dependency management, and organizational skills
  • Demonstrated ability to work effectively in a matrixed, multi-site healthcare environment

Preferred Qualifications:

• Experience with Epic onboarding in support of acquisitions or organizational growth initiatives
• Experience working in a large, integrated health system
• Familiarity with third-party system integrations and vendor management
• Exposure to facility-based implementations, site activations, or multi-location environments
• Previous experience with Epic Systems (vendor) or large-scale Epic programs