Payroll Assistant Manager

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

This position is a member of the North America Pay Services organization and is responsible for overseeing the day-to-day delivery of outsourced pre-payroll services performed by Accenture Managed Services.

The role serves as the primary operational contact for vendor-delivered payroll support activities, ensuring that services are executed in accordance with established Desktop Procedures (DTPs), service level agreements (SLAs), quality standards, and operational controls.

Working closely with Payroll, HRIS, IT, and vendor leadership teams, the Supervisor monitors service performance, manages escalations, supports issue resolution, and drives continuous improvement initiatives. The role is accountable for ensuring outsourced pre-payroll services are delivered effectively to support accurate and timely payroll processing by the internal Payroll team.

• Oversee day-to-day delivery of outsourced pre-payroll services performed by Accenture Managed Services.
• Monitor adherence to established service level agreements (SLAs), key performance indicators (KPIs), and quality standards.
• Review service performance, workload volumes, backlog management, and operational effectiveness.
• Conduct regular operational reviews with vendor leadership to ensure service commitments are met.
• Escalate service delivery risks and performance concerns as appropriate.

• Serve as the primary escalation point for complex operational issues impacting vendor-delivered services.
• Partner with Payroll, HRIS, IT, and vendor teams to investigate and resolve operational challenges.
• Ensure timely resolution of critical issues affecting payroll readiness.
• Track recurring issues and coordinate corrective actions to improve service outcomes.
• Support implementation of operational controls and governance standards.

• Ensure vendor activities are performed in accordance with approved Desktop Procedures (DTPs), internal controls, and compliance requirements.
• Review transaction quality, service accuracy, and vendor performance trends.
• Identify risks, process gaps, and opportunities for operational improvement.
• Support internal and external audit activities as required.
• Promote consistent execution of established payroll support processes.

• Maintain strong working relationships with Payroll, HRIS, HR Operations, IT, and vendor teams.
• Participate in process improvement initiatives that enhance service quality and operational efficiency.
• Support knowledge sharing and process training activities.
• Provide functional guidance related to HRConnect (Oracle EBS), ADP Global View, Service Now, and associated payroll support processes.
• Drive initiatives that improve the employee and manager experience.

• Experience in Payroll Operations, HR Shared Services, HR Operations, or Business Process Outsourcing (BPO) environments.
• Experience overseeing outsourced service…