Payroll Assistant Manager

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

• Vendor Service Delivery Oversight (40%)

• Vendor Service Delivery Oversight (40%)
• Oversee day-to-day delivery of outsourced pre-payroll services performed by Accenture Managed Services.
• Monitor adherence to established service level agreements (SLAs), key performance indicators (KPIs), and quality standards.
• Review service performance, workload volumes, backlog management, and operational effectiveness.
• Conduct regular operational reviews with vendor leadership to ensure service commitments are met.
• Escalate service delivery risks and performance concerns as appropriate.
• Operational Governance & Escalation Management (25%)
• Serve as the primary escalation point for complex operational issues impacting vendor-delivered services.
• Partner with Payroll, HRIS, IT, and vendor teams to investigate and resolve operational challenges.
• Ensure timely resolution of critical issues affecting payroll readiness.
• Track recurring issues and coordinate corrective actions to improve service outcomes.
• Support implementation of operational controls and governance standards.
• Process Compliance & Quality Management (20%)
• Ensure vendor activities are performed in accordance with approved Desktop Procedures (DTPs), internal controls, and compliance requirements.
• Review transaction quality, service accuracy, and vendor performance trends.
• Identify risks, process gaps, and opportunities for operational improvement.
• Support internal and external audit activities as required.
• Promote consistent execution of established payroll support processes.
• Stakeholder Partnership & Continuous Improvement (15%)
• Maintain strong working relationships with Payroll, HRIS, HR Operations, IT, and vendor teams.
• Participate in process improvement initiatives that enhance service quality and operational efficiency.
• Support knowledge sharing and process training activities.
• Provide functional guidance related to HRConnect (Oracle EBS), ADP Global View, Service Now, and associated payroll support processes.
• Drive initiatives that improve the employee and manager experience.

• Experience in Payroll Operations, HR Shared Services, HR Operations, or Business Process Outsourcing (BPO) environments.
• Experience overseeing outsourced service delivery and vendor-managed operations.
• Experience monitoring service levels, operational metrics, and quality standards.
• Experience managing escalations and coordinating issue resolution across multiple stakeholder groups.
• Experience working within structured operational environments with defined procedures and controls.

• Working knowledge of payroll and employee lifecycle processes.
• Understanding of payroll support operations and pre-payroll transaction processing.
• Familiarity with HR and payroll systems such as Oracle E-Business Suite, ADP Global View, Service Now, UKG Pro, Blue Yonder, or similar platforms.
• Understanding of case management, workflow management, and service delivery concepts.

• Strong vendor relationship management skills.
• Strong analytical and problem-solving…