Desktop Support Technician

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our client is currently seeking a qualified desktop support technician to join their team onsite in melville, ny and provide end-user support.

our techs are responsible for providing onsite support to internal or external customers in resolving basic technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.

• diagnose mechanical, hardware, software and systems failures, using established procedures
• perform service, repair and/or installation of computer products including system hardware and software, mfd printers, pc's, laptops, printers, cell phones, tablets, and wired/wireless networking
• perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• communicate with customers at all levels of technical and non-technical skill sets
• follow-up with end users to provide status updates as per service level guidelines (sla's)
• elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (l3 tech, manager, etc.)
• follow all standard operating procedures (sop) through the effective use of knowledge management
• work collaboratively with people across the organization

• associates degree preferred or equivalent experience in computer science or information technology from an accredited school
• desktop and/or infrastructure support experience
• technical writing competency
• sound understanding of customer support, operations, and processes
• able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• demonstrated capability to achieve results in a fast-paced, client driven environment
• strong desire and enthusiasm to serve customers
• working knowledge of windows operating systems, networks, databases and network security concepts and tools is required
• working knowledge of the microsoft office application suite including ms outlook and ms teams
• able to relocate desktops, printers, and other it equipment between two buildings as needed (must be able to lift up to 35 lbs.)
• available to transport devices to client office to support last‑minute meeting requirements. Ex. Imaged laptop
• ability to work across three different office locations and provide on-site support as needed
• flexible and responsive in handling urgent operational and technology support requests

the rate for this position is between $21.00 - $28.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans,…