Sales Operations Director

Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub‑systems for high‑performance radio frequency (RF) and microwave applications. With design, sales and manufacturing locations in over 30 countries, Mini‑Circuits’ products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement and imaging applications, including military communication, guidance and electronic countermeasure systems, commercial, scientific, military land, sea and aircraft, automotive systems, medical systems, and industrial test equipment.

Mini‑Circuits sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, sales representatives, as well as through our extensive website.

The Director of Sales Operations is responsible for leading and optimizing the sales operations’ function, with a strong focus on Inside Sales, Customer Service and Sales Funnel Management. The Director will be responsible for the CRM system team, overseeing administration and ensuring data integrity to facilitate accurate sales forecasting and reporting.

Key responsibilities include developing and implementing inside sales processes, collaborating with the sales team to enhance customer engagement, and leveraging analytics to drive performance improvements. The Director will also work closely with other departments to continuously improve our customer service performance and metrics. Strong leadership, analytical skills, and a comprehensive understanding of sales and customer service dynamics are essential for success in this role.

The role will also need a strong people leader who is effective in managing a global team with more than 70 members.

$160,000 - $240,000 per year

• Direct and oversee all aspects of the customer service policies, objectives, and initiatives.
• Implement systems to capture and report on service metrics, including any customer feedback or trends in product or service issues.
• Align customer service activities and initiatives to support and enhance the objectives of the organization.
• Oversee the opportunity funnel and opportunity management and works closely with outside sales management to help them close business.
• Develop policies and metrics around the company’s CRM and Opportunity Management System to streamline our effectiveness and way of working with our sales force.
• Manage customers’ forecasted demand and order activity, lead team to work with Production Control, Material Planning and Management to support 100% on‑time delivery.
• Manage the team’s review of opportunities and customer contact reports for awareness and needed action.
• Partner with Mini‑Circuits area Representative to support existing customers, build new business and develop new customer accounts, including participating in customer calls as needed, follow‑up on resulting action items through closure to customer satisfaction.
• Annual review of department procedures, and updating as needed to current practice.

• Monitor workload of Inside Sales Teams to ensure prompt attention to customer requests for information, quotes and orders; meet with direct reports regularly to review customer activity, new issues requiring support, implementation of new procedures, etc.
• Review open Opportunity files to monitor performance and support Inside Sales review daily delayed reports for prompt conversion of orders and quotes; provide support for resolution of open issues and guidance as needed.
• Monitor compliance of internal teams for all commitments to assigned customers (e.g. response times; lead time commitments; buffer stock agreements, etc).
• Hold meetings with direct reports to review customer activity; new issues requiring support; implementation of new procedures, etc.
• Conduct performance reviews, collecting and documenting both good comments and negative inputs, evaluating performance data for continual improvement and training requirements.
• Training & Development:
  Developing and implementing sales training programs to improve the skills and capabilities of the sales…