Client Services II Representative- Shipping​/Mailroom

Position: Client Services II Representative- Shipping /Mailroom
** About the Role*
* Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

** Your Impact*
* Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.

- Responsible for communicating and training team in changes to workflow or procedure.

- Oversees and manages daily and monthly records on service activity.

- Effectively communicates with the client and staff.

- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.

- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services:

- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

- Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

- Researches and routes unidentified and generic mail.

- Receives, logs, delivers and tracks messenger items.

- Responds to customer requests.

- Performs routine upkeep of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

Shipping/Receiving:

- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

*
* About You:

The Skills & Expertise You Bring*
* Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly

- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.

- Prior experience in a customer service environment.

- Good computer skills/technical knowledge.

- Ability to multitask and prioritize in order to meet deadlines.

- Good customer service and communication skills.

- Ability to work with minimal supervision.

- Ability to work OT as needed.

- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

- Ability to lift up to 50lbs.

- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

** Company Overview*
* About our Company
-Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and…