Warehouse Operations Manager

Stellae International was founded in 1991, with the intention of providing the supply chain solutions the fashion industry desperately needed. Initially it began with the importation of goods for fashion houses looking to build a US market. Through innovative thinking, our founder was able to simplify the way fashion houses shipped their merchandise to the United States. From there, our Import/Export and Logistics platforms were born.

It began in a small office with only 5 employees; from there Stellae continued to grow as more and more companies required our services. Since then, we have expanded our infrastructure and watched as our clients expanded alongside us. Through the vast changes in technology we have walked side by side with the fashion and luxury goods industry supporting its back office management and now we not only contain large fashion houses among our client list, but fashion startups as well.

As the industry grows, so do we, as professionals in the back end of the fashion industry, we grow to provide the solutions and support that the industry needs.

The Operations Warehouse Manager ensures the efficiency & effectiveness of processes, costs, and performance across the 3PL warehouse. The manager supervises, hires, and train employees to maintain the staffing level; manage quality assurance, strategizes process improvements by maintaining and increasing the efficiency of the company.

• Oversee all daily warehouse activities, identifying constraints and challenges, and removing roadblocks from the operation to consistently achieve goals.
• Develop, improve, and maintain the performance framework including standardized processes, KPIs, SLAs and guidelines across operation teams.
• Communicate job expectations; plan, monitor, appraise and review job performance of Team leaders and Team members.
• Must be able to shift and reallocate people resources based on changing priorities.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; productivity, quality, and customer-service standards.
• Forecast overtime, analyze variances, and initiate corrective actions.
• Analyze process workflow, staff, space, requirements, and equipment needed.
• Communicate customer issues with team leaders and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with team leaders to perform inventory analysis and optimization to ensure warehouse space utilization effectively, maintaining solid inventory data.
• Conduct weekly follow-up meetings with account executives and a team leader to analyze current performance.

• Bachelor's Degree in a related discipline, such as Operation, Logistics, Industrial Engineering Supply Chain is preferred, or at least 5 years of experience in warehousing/distribution.
• 8+ years’ experience in leadership, successfully leading a team of employees.
• Previous experience handling high volume, pick and pack and warehouse metrics analysis.
• Computer savvy, proficiency in Microsoft Office
• Process improvement experience. Six sigma, Kanban, 5S knowledge preferred.
• Excellent oral and written communication skills are essential.