Customer Service rep

Join Our Dynamic Customer Service Team in Melvindale, MI

Are you passionate about delivering exceptional customer service? Join our fast-growing optical lab in Melvindale, MI, and become a key player in a supportive and dynamic environment. We are seeking a dedicated individual for a temp-to-perm position to help alleviate the workload and ensure our customer service standards are met. This is your opportunity to grow with us and potentially secure a full-time permanent position.

Apply now and make a difference!

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures.
• Ensure 100% follow-through in every commitment to provide one-call resolution.
• Process customer orders courteously, efficiently, and accurately.
• Document customer complaints and concerns immediately and facilitate satisfactory resolution.
• Communicate effectively with leaders to ensure customer expectations are met.
• Participate in team meetings and ongoing training for skill development.
• Provide quality customer service by answering incoming calls, entering orders, and responding to inquiries.
• Engage with clients professionally while actively listening to their concerns.
• Collaborate with team members and other departments to ensure customer satisfaction.

• High school diploma.
• Strong initiative, attendance, and motivation.
• Ability to type and use a computer efficiently.
• Excellent multitasking skills.

• Experience in the optical industry.
• Enjoys interacting and working with people.

Ready to take the next step in your career? Apply today and start your journey with us in Melvindale, MI!