Global Support Agent

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.

• Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
• Perform other duties as assigned.

• To assist in resolving complex customer account issues, concerns and/or procedures. To help internal and external customers identify, remediate, and prevent unauthorized transactions. To provide accurate information to customers and offer proactive resolutions. To ensure timely and accurate invoicing, recording and settlement of airfreight charges. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.

• Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution.
• Excellent time management skills with ability to multi-task and effectively prioritize multiple varying work assignments.
• Strong ability to timely and effectively manage a high case volume in an evolving work environment.
• Demonstrated ability to be motivated and adaptable to learn and develop new skillsets.

High school diploma or GED. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.

Strong personal computer (PC), analytical, organizational and communication skills.

Some travel required.

Pay: $20.80 to $27.58

Application Criteria:
To apply for this position, please upload your current resume.

For details on our comprehensive benefits, here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)