Accounts Receivable Clerk

Appalachian Electric Cooperative (AEC) proudly serves more than 50,000 members across the scenic heart of East Tennessee, in the shadow of the majestic
Great Smoky Mountains
—one of America's most beloved national parks, renowned for its ancient ridges, misty blue vistas, diverse wildlife, and endless outdoor adventures.

We own and maintain a reliable electric distribution system spanning approximately 600 square miles in the beautiful counties of Grainger, Hamblen, Hawkins, Jefferson, and Sevier. This region blends rolling Appalachian foothills, sparkling lakes like Cherokee and Douglas, lush forests, and the dramatic gateway to the Smokies in Sevier County—home to iconic destinations like Gatlinburg, Pigeon Forge, and the park's breathtaking trails, waterfalls, and panoramic overlooks.

Nestled in this vibrant, nature-rich corner of Tennessee, AEC powers communities where stunning mountain scenery meets small-town charm, rich history, and year-round natural beauty.

We currently have an opportunity for an Accounts Receivable Clerk position. The Accounts Receivable Clerk is responsible for processing member payments, disconnects and reconnects, responding to member concerns or other member related issues.

At AEC, we believe in taking care of our people. We offer a competitive salary and a robust benefits package that includes medical, dental, and vision coverage; paid time off; short‑and long‑term disability; paid parental leave; a 401(k); and a company‑funded pension plan. Benefits are available starting at the first of the month after 30 days of employment.

Appalachian Electric Cooperative is an Equal Opportunity Affinity Employer. All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

• Process member payments in person, via telephone and mail/night drop entry
• Balance drawer, submitting bank deposits per remit, and Comp U Safe drops daily
• Answer phone inquiries about bill payment arrangements
• Contact members as needed to verify account information
• Process charge backs and returns for bad checks and credit cards
• Prepare collection and/or exchange orders on delinquent accounts and for returned items
• Maintain ACH information
• Process Recurring Credit Cards, add and maintain information on member's account
• Add and maintain Budget Billing information
• Process collect card payments
• Coordinate with members and agencies for bill assistance programs (DCEA, SMARM, etc.)
• Perform other miscellaneous duties as requested
• Perform all duties in accordance with established AEC policies and safety practices
• Maintains a valid driver's license and an insurable driving record

JOB QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent
• Six months to one year in a customer service environment
• Bilingual Spanish desirable

SKILLS AND ABILITIES

• Proficient in the use of computers to process payments and access the Cooperative's customer information service software
• Maintain confidentiality regarding AEC proprietary information and department information
• Ability to calculate figures and general ability to add, subtract, multiply and divide
• Operate office machines such as Compusafe, computer terminal, credit card machine, and adding machines
• Operate company vehicle to perform required job duties such as picking up mail at post office
• May require occasional overtime
• Regular on time attendance is required

WORK ENVIRONMENT

• Ability to speak effectively and clearly to Cooperative members and employees
• While performing the duties of this job the employee is regularly required to:
  • Use hands to finger, handle, or feel
  • Sit, stand and walk throughout the day
  • Operate a desktop or tablet computer, keyboard and mouse
  • Reach with hands and arms
  • Talk and hear
• The position requires the ability to sit, stand and walk throughout the day
• Occasionally lift, push/pull and/or move up to 25 pounds
• Specific vision abilities required by this job include close and distance vision
• The noise level in the work environment is usually moderate
• While performing the duties of this job, the employee is occasionally exposed to moving parts

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.