Billing Specialist

JOB PURPOSE

Billing Specialist will ensure accurate and timely billing for all MLGW customers (i.e., residential, commercial, industrial, governmental, etc.). This position will analyze, comprehend, and calculate the data required for billing. The role will perform various billing tasks, possess a thorough understanding of departmental and office procedures along with strong problem‑solving skills. Prepare correspondence explaining billing, adjustments, and corrections, interpret rates, meter reads (energy consumption), billing cycles, third‑party charges, and tax component information to ensure accurate billing.

Additionally, the role will address customer inquiries related to billing, general knowledge of Generally Accepted Accounting Principles, or GAAP, encompassing the details, complexities, and legalities of business and corporate accounting.

• Calculate, adjust/prorate bills, audit computer listings, enter/retrieve data, evaluate customers’ accounts and answer phones.
• Research and analyze information to prepare documents for review and bill presentment.
• Address and resolve customer complex billing inquiries and discrepancies.
• Verify bill information and metering data to ensure accurate billing and compliance with company policies, laws and regulations.
• Prepare billing correspondence to explain billing, adjustments, or corrections as directed to internal and external customers.
• Use data analytical tools and software to track billing details, patterns and anomalies to identify trends and discrepancies.
• Assist colleagues on procedures as needed.
• Identify, recommend, and aid with implementing improvements to the billing process to enhance accuracy and efficiency.
• Perform other duties as assigned.

• Valid Driver's License required from state of residence.

• Associate degree with a concentration in administration or related field, with a minimum of 6 college credits in accounting, finance, bookkeeping or mathematics.

• Two years of billing experience and/or customer service is required.
• Experience with in the Division is preferred.

• Work in an office setting.
• Individuals must be able to work overtime as deemed necessary.
• Must successfully complete relevant performance testing and exercises.
• Ability to effectively analyze data and address billing anomalies, leading to accurate billing in a timely manner.
• Must possess strong written and oral communication skills.

Subject to occasional walking, light lifting/carrying for a brief period, along with sitting for extended periods of time. This position requires normal visual acuity and field of vision, hearing and speaking abilities.

This list of essential functions is not exhaustive and may be supplemented as necessary.