Community Support Specialist - Property Management Job Memphis area,Tennessee USA,Accounting

JOB DESCRIPTION SUMMARY

The Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to an assigned portfolio of communities. Additionally, the Specialist will prepare financial close out, ensure accuracy, process all payables, and be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

The Community Support Specialist works in-office at Greystar’s corporate office in Memphis, TN.

JOB DESCRIPTION

Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.

Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes, while managing communication between the vendor/contractor, accounting, and the client/owner as needed.

Communicates with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue.

Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation, and ensuring proper communication and coordination of representation in court with local onsite teams and legal counsel.

Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.

Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.

Coordinates setting up new vendors, contractors, and other service providers for payment; contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.

Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.

Assists with administrative paperwork within the resident lifecycle, including move‑in and move‑out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.

Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve resident account related issues.

Knowledge, Skills, Abilities

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Yardi and Entrata).
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports.
College degree in related field, and/or equivalent combination of education and experience is preferred.
Minimum of one year of accounting, property management, or other related experience preferred.

Compensation

The salary for this position is $55,000.

Additional Compensation

Corporate Positions:
In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and…