MOW Data Specialist

Description

The MOW Data Specialist is responsible for assessing and entering data for MIFA Meals on Wheels billing related services for Title III OAA (Older Americans Act), Options, Tenn Care Choices, Family Caregiver, MIFA funded, and other government/grant programs. Attention to detail is an essential function for this data driven position.

Process and reconcile invoices, update client billing data, and maintain accurate records in various databases for MOW.

• Enter and update client billing data in required database systems.
• Timely process, reconcile and enter meal deliveries, missed visits, suspensions, terminations, and new enrollments.
• Address and resolve client concerns according to policy.
• Ensure accuracy in service authorizations, referrals, and billing.

Verify client service data for compliance and reporting, ensuring compliance with MIFA, State of TN, and ACMS requirements.

• Conduct daily data, including intake, scheduling, routing, and billing.
• Ensure high-quality customer service across internal and external interventions.
• Ensure client files comply with funder requirements
• Maintain records of billing and documentation in line with regulatory guidelines
• Verify client service data, including assessments, and nutrition screenings
• Maintain hard copy and electronic records of billing and support documentation in accordance with regulatory guidelines.
• Generate operational reports for IT, accounting, and meal services staff to support program oversight and financial accountability.

Assist with payment reconciliation, support accounts receivable, and collaborate to ensure accurate and timely financial operations.

• Assist the accounting department in reconciling payments, identifying discrepancies, and ensuring the timely resolution of billing issues.
• Act as a backup for other staff, collecting and maintaining daily activity records from the meals department.
• Collaborate with accounting and meals staff to ensure timely and accurate billing, informing management of any issues affecting financial operations.

• Work well within a team and collaborate across departments (e.g., IT, accounting, meals).
• Exhibit professional conduct that promotes teamwork and organizational goals.
• Communicate with inter-departmental staff and attend joint meetings as needed.
• Prioritize tasks and maintain an organized workspace.
• Respect and work effectively with people of diverse backgrounds and in crisis.
• Strong interpersonal and verbal communication skills.
• Complete tasks on time with minimal supervision.
• Perform additional duties as required to meet department goals.

• High school required or 2 years of post‑high school education preferred
• Two years of data/billing experience preferred
• Two years’ experience in some combination of customer service
• Technically proficient in operating essential office equipment, including computers. Skilled in performing routine office tasks such as document creation, file management, and email communication using Microsoft Office (Word, Excel, Outlook, etc.). Familiar with cybersecurity best practices (e.g. using strong passwords, recognizing phishing attempts). Able to learn job‑specific software as needed.