Greenway Kia Rivergate - Service Administrative Assistant

Greenway Kia Rivergate - Service Administrative Assistant

Greenway Kia Rivergate is hiring a Service Administrative Assistant for our Service Department. The role involves managing service and repair transactions, processing payments, explaining vehicle service recommendations, and completing estimates and invoices.

Must be able to work Saturdays.

• Receive and process payments for products and services.
• Scan repair orders and invoices into the CDK document storage cabinet.
• Operate the complete POS system and other required software.
• Accept responsibility and accountability for the money drawer.
• Maintain organization using throughput thinking as set forth by the Service Manager.
• Coordinate questions and issues with the appropriate department personnel.
• Address customer concerns and issues or escalates them as needed.
• Assist the Service Department with customer follow-up by calling customers inquiring about their current service visit.
• Help with clerical/office tasks such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensure that all customer contact information is up-to-date and accurate.
• Perform other duties as assigned.

• High school diploma or GED required.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Point-of-sale (cash register) and credit or debit card processing skills.
• Previous retail and/or customer service experience preferred.
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
• Knowledge of automotive servicing or repair highly desired.
• Neat, clean, and professional appearance.
• Helpful attitude and friendly demeanor.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Highly trustworthy and security conscious.
• Basic computer and Microsoft Office skills.

• Entry level

• Full-time
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Job function
• Administrative
Industries
• Motor Vehicle Manufacturing