MATAplus On Demand Reservationist Job Memphis area,Tennessee USA,Administrative/Clerical

EFFECTIVE DATE
:
July 2025

FLSA
:
Non-Exempt

JOB TITLE
: MATAplus On Demand Reservation Agent

DEPARTMENT
: MATAplus Administration

REPORTS TO
:
Chief Operations Officer

Hourly Salary
: $17.35

ESSENTIAL DUTIES AND RESPONSIBILITIES

Speak with customers over the phone to schedule, remind, and follow up on appointments

Email or mail reminders to customers or clients when appropriate

Add, cancel, or make changes to appointments in the organization's schedule

Perform intake, including the completion and filing of all necessary records

Resolve appointment conflicts for staff and customers or clients

Serve as backup for MATAplus reservations when necessary

General math skills and experience working with data

Computer competency for data entry and the production of reports and schedules

Excellent communication skills in customer service and experience working as a company team member

Ability to fulfill the company's standards and values when performing scheduling tasks

Display kindness and be open to providing scheduling accommodations to customers, clients, or staff

Have an eye for detail and organization

Ability to perform more than one task at a time and solve problems quickly

MINIMUM QUALIFICATIONS

Education and Experience:

High school diploma or equivalent (GED). A minimum of 2 years experience in a customer‑facing, scheduling, or call center environment.

Other

Must be 21 years of age or older at time of application.
Be able to read, write, and speak English and be able to communicate effectively with the public. Should be able to comprehend oral instructions as well written bulletins, schedules, and other necessary documents to successfully perform the essential functions of the position.
Able to write legibly.
Must complete all required training as assigned.
Be willing to comply with MATA’s Drug and Alcohol Policy.
Regular and consistent attendance is required.
Must be knowledgeable about the Memphis area and be able to learn and understand routes and schedule information.
Must be able to use general office equipment and Microsoft Office; particularly Word, Excel, Outlook, and Internet Explorer.
Excellent interpersonal, verbal, and written skills. Must be able to communicate effectively with the public and co‑workers in person.
Must be able to work a flexible schedule; including nights, weekends and holidays and occasional overtime.

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