Executive Assistant & Digital Engagement Specialist

Executive Assistant & Digital Engagement Specialist

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Executive Assistant & Digital Engagement Specialist is the anchor for philanthropy operations, providing high-level, proactive administrative support to the Senior VP & Chief Philanthropy Officer (CPO) while serving as a vital member of the Philanthropy Shared Services team. This position will bridge the gap between executive-level operations and digital communication. Expertise will be split between optimizing the CPO's day-to-day engagement and collaborating with the Shared Services team to drive our digital giving footprint, social media presence, and online donor stewardship strategies.

Ensures the smooth and efficient operation of the office. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

What you will do

• Executive Support to the SVP & Chief Philanthropy Officer (50%)
  • Strategic Calendar & Travel Management:
  Act as the strategic gatekeeper and manager of the CPO's complex calendar. Proactively coordinate high-value donor meetings, foundation site visits, and health system leadership alignments.
  • Leadership & Board Liaison:
  Assist the CPO in preparing for executive meetings, board of directors sessions, and clinician alignments. Draft high-level briefings, executive correspondence, and polished presentation decks.
  • Workflow Optimization:
  Manage executive travel arrangements, track and process expense reports, and ensure the CPO is thoroughly briefed and prepared for all daily engagements.
  • Confidentiality & Discretion:
  Handle sensitive donor, financial, and institutional health system data with absolute discretion and strict adherence to hospital compliance standards.
• Digital Giving & Social Media (Philanthropy Shared Services) (50%)
  • Shared Services
  
  Collaboration:
  
  Integrate closely with the Philanthropy Shared Services team to execute centralized digital fundraising strategies that support overall foundation goals. Social Media & Branding:
  Develop, schedule, and execute a dynamic content calendar across social platforms (Linked In, Facebook, Instagram) to elevate the foundation's visibility, highlight major gifts, and share powerful patient impact stories.
  • Digital Fundraising Execution:
  Support the roll-out of digital giving campaigns (e.g., healthcare specialty funds, annual system campaigns, and Giving Tuesday) using digital donation and CRM tools (such as Blackbaud Raiser's Edge/NXT, Classy, or similar).
  • Donor Communications & Analytics:
  Draft compelling digital copy for monthly e-newsletters and digital stewardship outreach. Monitor, analyze, and report on digital campaign performance and social engagement metrics to optimize donor conversion.
• Performs other job functions as requested or needed.

Education Qualifications

• Required
  - Associates Degree Business Administration
• Preferred
  - Associates Degree Communications
• Preferred
  - Associates Degree Marketing
• Preferred
  - Associates Degree Public Relations
• Preferred
  - Associates Degree Non-Profit Administration

Experience Qualifications

• Required
  - Minimum of three years of experience combining high-level executive administrative support (supporting C-suite or VP-level leaders) with hands-on experience managing digital marketing, social media, or online fundraising campaigns.
• Preferred
  - Experience in a Non-profit or healthcare environment.

Skills and Abilities

• Advanced proficiency in Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint).
• Hands-on experience with fundraising databases (e.g., Raiser's Edge) and digital content/marketing tools (Canva, email marketing software,…