CR Shared Services Associate

Duties:
Manager Notes:
The position will follow a Monday through Friday schedule with a 37.5-hour work week (7.5 hour work day). Lunch can be 30 Mins or 1 Hour.
Additionally, the contractor must establish an appropriate work environment free from distractions within their home. A professional business environment must be maintained that includes, but is not limited to, the elimination of background noise. This role will involve phone calls to candidates should additional information be need to complete their background checks.

Primary

Purpose:


To provide support to colleagues by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures.

Essential Functions And Responsibilities
Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner. Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments. Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system.

Maintains colleague data in compliance with federal and state standards. Collaborates with and supports Tier 2 and other Centers of Excellence COEs on general CR programs, initiatives and projects as needed.

Additional Functions And Responsibilities
Performs other duties as assigned. Supports the organization s quality program(s).

Note:
Looking for temps with background check experience with preferred experience with Sterling and/or Workday. (The role will primarily be performing background checks).

Skills:
Skills & Knowledge
High integrity, sound judgment, and discretion regarding the handling of confidential information
Ability to grasp information quickly and probe effectively when required
Self-driven with a sense of ownership of work product and accountability
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Knowledge of CR concepts and terminology preferred


Education:

Education & Licensing
High school diploma or GED required. Bachelor s degree from an accredited college or university preferred.