Receptionist & Insurance Office Coordinator

Receptionist & Insurance Office Coordinator

Memphis, TN | In-Office | Full-Time
$35,000 - $40,000 Depending on Experience

A respected and growing insurance organization is seeking a polished, professional, and highly dependable Receptionist & Office Coordinator to join its Memphis team.

This is much more than a traditional front desk position. You'll serve as the first point of contact for clients, business partners, and carriers while supporting the day-to-day operations of a busy office. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

For the right individual, this position offers a unique opportunity to learn the insurance industry from the ground up and build a long-term career with a company that values growth and internal advancement.

• Serve as the primary point of contact for incoming calls, visitors, clients, carriers, and business partners
• Create a warm, professional, and welcoming experience for everyone who interacts with the office
• Manage high volumes of incoming calls and direct inquiries to the appropriate team members
• Maintain accurate records, messages, and documentation to support seamless client service
• Assist with office operations, administrative support, and coordination of internal workflows
• Handle confidential information with professionalism and discretion
• Process and safeguard sensitive materials, including payments, cash, and checks
• Support service teams and leadership with administrative and operational tasks as needed
• Escalate urgent matters appropriately while maintaining a calm, solutions-oriented approach

• 1+ year of receptionist, front office, customer service, or administrative experience
• Exceptional phone presence and professional communication skills
• Strong customer service mindset with a genuine desire to help others
• Highly organized with excellent attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Experience handling confidential or sensitive information
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Dependable, trustworthy, and committed to providing outstanding service
• Excellent professional references required

• Experience with in an insurance agency, financial services, professional services firm, or high-volume customer-facing environment
• Familiarity with CRM, agency management, or phone systems is a plus

Excellent entry point into the insurance industry

Clear career growth and advancement opportunities

Competitive salary

Comprehensive benefits package

401(k) with company match

Company-paid life and disability coverage

Strong medical, dental, and vision benefits

Supportive and collaborative team environment

Stable, growing organization with a people-first culture

If you're known for your professionalism, reliability, and ability to create an exceptional first impression, this is an opportunity to join a team that values your contributions and offers a genuine path for career growth.