Team Lead - S3

Overview

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.

• Ensure team members complete necessary specific work-related activities and assignments on time.
• Maintain outstanding internal and external customer service while demonstrating sound communication skills.
• Provide direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s).
• Resolve routine and complex issues related to the team’s day-to-day activities and provide guidance and training on new activities.
• Assign work activities based on team members’ skill levels.
• Perform quality audits of completed activities for each team member including recording and tracking results.
• Review errors and arrange or complete necessary training for each team member based on audit results.
• Compile data and complete daily, weekly and monthly reports to ensure quality measurement goals are achieved.
• Maintain and control the flow of work to and from other departments.
• Compile information and complete a team productivity and quality report.
• Collaborate with supervisor and/or manager to identify existing problems with individual or team productivity/performance related to workflow and productivity output.
• Make professional recommendations to management regarding continuous constructive activities to enhance or improve workflow production and results.
• Perform other duties as assigned.

• High school diploma/GED.
• At least 3 years of business experience, of which 6 months is in a brokerage industry and/or customs brokerage working environment.
• Strong communication, multitasking, and organizational skills.
• Ability to maintain strong working relationships with both internal and external customers.
• Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

• Pay Transparency:
  This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting pay for the lowest level to the current starting pay of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law.
  
  An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
• Pay: 16.61- 26.31

3885 Airways Blvd Module J Floor 2, Memphis, TN 38116. On-site and will eventually transition to hybrid. Sunday 5:00am-1:30pm and Tuesday-Thursday 9pm-5:30am with OT as required.

Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.