Membership Coordinator

Job Description :

Membership and Sales Coordinator

Reports to President/CEO:

Standard

Working Hours:

5 days/week plus additional hours as necessary

Non-Exempt Employee;
Benefits Package:
Health, Vision, Dental, and Life Insurance, Paid Vacation, 401-K Plan

• Strong written and verbal communication skills
• At least 2 years’ experience in managing and evaluating nonprofit or similar membership program
• Experience in Word, Excel, and CRM databases
• Excellent organizational, communication, and interpersonal skills
• Self-starter, quick learner and problem solver
• Outgoing personality with ability to relate effectively with people of various backgrounds, levels of education, and experiences
• Able to work independently
• Good physical shape – some lifting and moving will be required

• Responsible for the stewardship of The Blues Foundation’s Membership Program
• Serves as primary representative of the Membership Program on a daily basis and at events
• Utilizes CRM to manage membership database
• Responsible for maintaining database through timely updates and communications with all levels of membership, including Affiliates and Charter members
• Manages renewal and upgrading of current and lapsed members
• Implements strategies to acquire new members
• Handles general inquiries in-person, via phone calls and through email
• Troubleshoots for members, including assisting with login and password needs
  
  Maintains membership database
• Manages timely communications for new membership, renewals, and expirations
• Generates solicitation packets for all new and renewing members with appropriate collateral materials
• Drafts letters and other communications for new, renewing and lapsed members
• Generates reports to measure results of membership campaigns, and overall membership retention and growth. Monitors progress towards revenue goals

• Work as part of team to support Blues Foundation special events
• Works in tandem with entire TBF team on event production, as assigned
• Manages database of sponsors, donors, ticket sales, hotels and barters
• Provides timely reports on special events, as assigned
• Coordinated silent auction, including soliciting auction items, prepping items for auction, preparing bid sheets, set up auction onsite, reconciling sale, and maintaining auction inventory

• Contributes to the administration of various Blues Foundation functions
• Responds to inquiries, coordinates booking and welcomes Blues Hall of Fame group tours
• Coordinates Museum rentals, including booking events and being onsite during rental
• Maintains log of all incoming newly released music CDs
• Serves as first log of all incoming checks before sending to accounting office