Parts and Service Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

400 Memphis, TN, Memphis, TN, US

5 days ago Requisition

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

As a Parts and Service Coordinator (PSC), you are a key member of one of the nation’s fastest growing companies. The PSC will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The PSC serves as a liaison to provide product information, solutions, and excellent customer service.

With a focus on accuracy and efficiency, the PSC plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.

EXPERIENCE WORKING WITH PARTS/PART NUMBERS AND TECHNICAL SERVICES PREFERRED.

Key

Duties & Responsibilities:

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as they require
• Obtain vendor quotes and communicate pricing to customer and salesperson.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
  
  Coordinate with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Education and/or

Experience:

• Bachelor's Degree preferred
• Experience working with Parts and Technical Assistance
• High School Diploma (or GED or High School Equivalence Certificate) required
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
• Understanding the implications of new information for both current and future problem‑solving and decision‑making.
• Excellent written and verbal communication skills
• Organized, multi‑task, high‑paced, team player.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.