Client Executive

Responsibilities

• You are the strategic relationship manager and client liaison. You will independently lead complex self‑funded accounts.
• You maintain direct account responsibility and seek to recognize a client's day‑to‑day needs and provide solutions while continuing to manage their annual strategy.
• Share market expertise with clients and keep them well‑informed of compliance related issues.
• You will "cross‑solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.).
• You champion Gallagher resources and tools to maximize efficiency in managing client deliverables.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• Guide, develop, and mentor new hires, account management, and team resources.
• Prioritize workflow and ensure accountability in both internal and external partnerships. Align yourself with the account management team to ensure compliance with local and corporate standards.
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.

• Possess strong communication skills that build professional relationships with business partners.
• Demonstrate a high level of professionalism in all interactions.
• Take action to influence events, achieve team goals, and retain clients.
• Adaptable and remain composed in an environment that requires balancing multiple priorities.
• Actively seek to develop professional skills and improve efficiency and productivity.
• Be innovative and rarely satisfied with the status quo, generating new and practical ideas.
• Desire to build knowledge of Gallagher tools, systems and shared resources.
• Go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher.

• Required:
  
  Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience.
• Must hold Life & Health License and be able to travel up to 25% of the time.
• Proficiency in Microsoft Office applications and using technology to maximize productivity and quality.
• Previous experience in managing client relationships essential.
• Strong written and verbal communication skills.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation will be influenced by previous experience, education, pay market/geography, scope, specialized skill set, line of business, supply/demand and scheduled hours.

Below are the minimum core benefits you’ll receive; benefits may improve with job level:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more…
• The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

Gallagher embraces a culture of inclusion and diversity and is committed to equal employment opportunity for all. We prohibit discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, or citizenship status, and any other characteristic protected by applicable federal, state or local laws.

Equal opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, compensation, benefits, layoff and termination. Gallagher will make reasonable accommodations for disabilities unless doing so would cause undue hardship.