Senior PM, Partner , Hub Delivery

Job :  |  Services LLC

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross‑functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross‑team coordination, project management and executive presentation skills are essential.

The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

• Manage and oversee various cross‑functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem‑solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

• Identify areas for improvement in on‑road and off‑road experience from partner feedback and data.
• Develop a keen understanding of the delivery associate experience, combining data with anecdotes.
• Develop programs and think big to continuously deliver improvements worldwide, providing the best experience to our hub partners.
• Build collaborative, influential internal and external relationships with product, program, field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution.
• Be a voice in the room for program and process development in the wider organization that may affect hub partner experience.
• Define core strategy to develop an engaged culture that connects hub partners with Amazon.
• Prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.
• Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve partner engagement, satisfaction, and retention.

At Amazon, we are working to be the most customer‑centric company on earth. The hub delivery product allows local small businesses to partner with Amazon to provide flexible and cost‑effective delivery service to delight customers globally. This is an emerging Amazon Logistics delivery channel, and is on an exponential growth trajectory worldwide. You will be part of a start‑up group that defines and builds products and services supporting Amazon’s current and future last‑mile initiatives, using customer, operations and technology insights to identify needs and build the product that delights partners and end‑customers.

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• 5+ years of driving process improvements experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the…