Mutual Fund Account Services - Sr. Operations Quality Control Analyst

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations:
St. Petersburg, FL or Memphis, TN.

• Conduct detailed quality control reviews of mutual fund account transactions, including account opening, maintenance, transfers, and distributions
• Evaluate operational processes to ensure adherence to internal policies, regulatory requirements, and industry standards (e.g., SEC, FINRA)
• Identify trends, errors, and control weaknesses; recommend and implement corrective actions
• Develop and maintain quality control procedures, checklists, and documentation
• Partner with operations teams to provide feedback, coaching, and training based on quality review findings
• Perform root cause analysis on operational defects and assist in remediation efforts
• Monitor key performance indicators (KPIs) and quality metrics; prepare reporting for leadership
• Support internal and external audits by providing documentation and subject matter expertise
• Participate in process improvement initiatives, including automation and workflow enhancements
• Serve as a subject matter expert (SME) for mutual fund account servicing processes and controls

• Strong knowledge of mutual fund products, account servicing, and transaction processing
• Familiarity with regulatory frameworks
• Exceptional attention to detail and analytical skills
• Ability to identify patterns, risks, and process inefficiencies
• Strong communication skills with the ability to influence and collaborate across teams
• Proficiency in Microsoft Office and operational systems
• Ability to manage multiple priorities in a fast-paced environment

SIE is preferred;
Not required