Global Account Director

Global Account Director USA

Reporting to Head of Service – Offshore

Location:

Memphis / Boston / Florida / any location from East Coast

Scope and Responsibilities:

Provide Strategic Relationship Leadership:

• Works with clients to uncover business needs and objectives, craft appropriate strategies, and identifies/implements service to help achieve client goals.
• Develop broad industry expertise.

Build and Grow Client Relationships:

• Understand clients business and generate new ideas to enhance client performance.
• Be the lead relationship face for our key client contacts.
• Build trust, credibility, and client referrals.
• Responsible for overall Account governance on behalf of Xchanging

Manage Financial Performance:

• Achieve client targets within the context of the underlying opportunities.
• Work with business development, solution, technology teams to develop new client sales proposals.

Contribution to the Firm:

• Balance client demands with participation in broader organizational initiatives.
• Coach and mentor delivery leadership and account management teams on Clients business and culture.

Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one, three and five year period.

Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Liaises with Industry bodies and institutions to bring in global best practices and build a branding edge.

Must Haves:

Experience

Required:

• 15 - 18 years of overall experience.
• 8+ year’s account management experience;
  Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).
• Effective interacting and contributing to both business and technical matters in both the Indian and westernized cultures
• Responsible for managing, supporting, developing and coordinating the actions of the assigned Account Managers and Solutions team
• Experience in commercial real estate, hotel, airline or complex services environment industry.
• Extensive knowledge and experience in consulting / operational strategy, building shared services (Consolidation), global delivery models.
• Demonstrated track record of client relationship development and service
• Strong financial business acumen with an excellent business understanding.
• Proven global expertise and perspective, executive level presence and influence.
• Ability to meet travel requirements, covering all key regions of clients organization.

Qualifications:

• PGD/ MBA from reputed institutes
• Good to have Technology background

Personal Attributes:

• Thorough business planning.
• In-depth knowledge in BPO Industry – F&A processes.
• Excellent negotiation with the ability to conceptualize and sell ideas.
• Strong mediation and conflict management skills.
• Strong organizational, multi-tasking, time-management and analytical skills.
• Extrovert, creative and competitive.
• Excellent communication & interpersonal skills
• Past overseas working experience or assignment would be added advantage.