Project Manager, Process Integration

Position Summary

The Project Manager, Implementation & Process Integration is responsible for leading concurrent customer‑facing and internal projects from planning through go‑live, hyper‑care, and operational handoff. This role manages scope, timelines, dependencies, deliverables, risks, documentation, stakeholder alignment, and operational readiness to ensure successful delivery against business and customer commitments. Manage all necessary status and escalation communication throughout the quality of deliverables to support management requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage a portfolio of concurrent projects with defined scope, timelines, dependencies, deliverables, risks, and success criteria.
• Develop and maintain project plans, milestones, critical path tracking, risk mitigation strategies, dashboards, and status reporting.
• Lead structured customer‑facing and internal requirements‑gathering sessions to define, validate, and confirm project scope.
• Establish and maintain strong client relationships through consistent communication, expectation management, and delivery against commitments.
• Drive cross‑functional coordination across Operations, IT, Engineering, Commercial, and other stakeholders by clarifying ownership, expectations, and success criteria.
• Provide clear project status updates, risk assessments, escalation communications, and executive summaries.
• Solve problems, remove barriers, and deliver value‑added solutions that support successful project outcomes.
• Manage scope changes, trade‑offs, dependencies, and risks to protect delivery commitments and business priorities.
• Maintain accurate project documentation, track milestones, prepare Steering Committee updates, and facilitate post‑implementation reviews.

• Establish project governance frameworks, escalation matrices, Go/No‑Go criteria, approval authorities, and RACI matrices.
• Conduct complexity and staffing assessments; assign a Single Point of Accountability; seek resource adjustments where needed.
• Ensure workstream leads remain engaged in requirements gathering, BRD review, UAT design, UAT testing, cutover, and hyper‑care.
• Facilitate process‑to‑system workshops and document workflows, process maps, exceptions, requirements, and formal SME sign‑offs.
• Develop, document, and benchmark implementation processes, including SOPs for each project and applicable workstream.
• Define test scenarios, UAT ownership, acceptance criteria, and defect thresholds; coordinate UAT cycles and defect resolution.
• Validate file types, data flows, and integrations end‑to‑end; maintain file readiness matrices and secure business/customer sign‑offs.
• Maintain executive summary dashboards, track risks, blockers, and milestones, and elevate issues early with recommended actions.
• Define rollback triggers, ownership, procedures, and decision criteria; document and test rollback plans where applicable.
• Coordinate cutover planning, go‑live validation, operational handoff, issue management, and post‑launch hyper‑care support.

• Bachelor’s degree or equivalent education, training, and experience.
• Minimum 5 years of project management experience, including project planning, execution, stakeholder coordination, and delivery management.
• Strong proficiency in Microsoft O365 tools (Excel, PowerPoint, Teams, One Drive).
• Strong familiarity with project management software, such as MS Project.
• Strong organizational, analytical, and problem‑solving skills.
• Self‑motivated with ability to handle multiple projects, deadlines, risks, and stakeholder expectations within an ever‑changing, fast‑paced environment.
• Excellent professional level written and verbal communication skills – ability to interface and communicate effectively with multiple functional groups, geographic regions/cultures, and different levels of internal and external organizations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Exceptional relationship‑building skills with…