Manager - Student Account Services

Southwest Tennessee Community College is a public college located in Shelby County.

Manager
- Student Account Services

Other Professionals

Southwest Tennessee Community College

Business Services

SWTCC
- Multiple Campus Locations

The Manager – Student Account Services is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for the assessment, collection, disbursement, and reporting of student tuition and fees. This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two main campuses and site locations if needed.

• Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees.
• Reconcile and monitor student accounts and assist students with any tuition or fee related problem.
• Design and maintain publication and webpage information for tuition/fees and other cashier processes.
• Create and submit 1098T forms to students and the IRS.
• Monitor control settings and coordinate upgrading and management of the college’s cashiering software.
• Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely.
• Ensure all college receipting functions are compliant.
• Perform database management of Banner Student AR rule and validation tables.
• Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term.
• Perform testing with registration module to ensure accurate assessment of student tuition and fees.
• Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations.
• Research problems and assist students regarding their accounts.
• Special projects and other assignments as assigned.

• Bachelor’s degree in Business Administration or related field from an accredited college and experience which enables one to perform the essential job functions, or combination of education and work related experience.
• Three years of recent experience in financial aid, accounting, auditing, collections or finance.
• A background check will be required for the successful candidate.

• Master’s Degree in Accounting or a related field from an accredited college.
• Ellucian Banner system experience.

• Ability to provide excellent customer service towards students, faculty, staff and visitors.
• Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies.

The T  does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:
LeVetta Hudson, Vice President of People & Culture, myhr.edu, 737 Union Ave, Memphis, TN 38103, . See the full non-discrimination policy.

A summary of our benefits can be found below: