Service Order Coordinator; Fort Campbell

Winn Companies is looking for a Service Order Coordinator to join our military housing team at Fort Campbell, KY. In this role, you will be responsible for verifying the data integrity of service orders and employee time inputs, ensuring the correct materials and parts are assigned to work orders.

Because this position is located at a federal facility, a REAL  driver’s license/ required to access the facility.

• Scheduling and coordination of service order work (internal and contracted).
• Monitor service order schedule to ensure appropriate goals and targets are met.
• Follow‑up scheduling such as parts hold, subcontract scheduling, etc.
• Reschedule missed appointments, handle after‑hour calls, and process work orders.
• Monitor radio communications when present.
• Complete preventative maintenance and pest control work orders.
• Utilize the YARDI database to manage the service process.
• Implement new and revised maintenance policies and information upon receipt.
• Support technicians and supervisors in service order functions.
• Assist with employee timesheets (temporary support, techs without mobile devices, etc.).
• Support day‑off work order handling and rescheduling for technicians/supervisors.
• Assist with mobile device troubleshooting and coordinate with supervisors.
• Ensure correct coding and classification of work orders and verify labor and parts entries on all work orders.
• Reconcile service hours in Yardi.
• Maintain the schedule for team changes and adjust settings for ATO, sick time, meetings, and training.
• Maintain accurate on‑call schedules and site information for dispatch team use.
• Serve as the primary liaison between the site and the dispatch team for smooth communication and operations.
• Monitor open work orders using the open WO analysis report daily.
• Provide DOM and maintenance managers with the information resources needed for daily operations.
• Recommend solutions and ensure they are implemented by appropriate staff.
• Review reports for inaccuracies, spot trends, and ensure daily project goals are met.
• Monitor data integrity by assisting staff with corrections and identifying steps to avoid future errors.
• Generate or receive service order contracted purchase orders when needed.

• High school diploma or GED equivalent.
• 1–3 years of relevant work experience.
• Valid driver’s license in good standing and ability to meet driving record standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skillset with computer systems such as Microsoft Office Suite.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Excellent customer service and organizational skills.
• Solid verbal and written communication skills.
• Superb attention to detail.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• A REAL  driver’s license/ required to access the federal facility.

• Bachelor’s degree in Business Management.

• Generous time off policies (including 11 paid holidays; 12 for MA employees), accruing with years of service.
• 401(k) plan options with company match.
• Comprehensive medical, dental, and vision plan options.
• Flexible Spending Account, Dependent Care FSA, Health Savings Account with employer contribution.
• Long‑Term Disability and voluntary Short‑Term Disability;
  Basic Term Life and AD&D; optional supplemental life.
• Health Expense Reimbursement program (gym memberships, equipment, subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Well‑being program, Employee Assistance Program, commuter and parking reimbursement options.
• Employee Corporate Discount Programs.
• Flexible and/or hybrid schedules for certain roles.
• Employee Relief Program supporting employees with unexpected hardships.
• More information is available at

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are a California resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates may apply through the Internal Careers Hub.