Dealer Success Manager - Memphis,TN Job Memphis area,Tennessee USA,Business

Dealer Success Manager - Memphis, TN

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD’s core sales objectives.

You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. You will educate and gain buy‑in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, directly impacting the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.

Key Responsibilities

Strategic POD Partnership:
Collaborate with the Area Sales Manager and POD team members to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership:
Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
Process Improvement:
Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Subject Matter Expertise:
Provide expertise on processes and Navigator Platform when representing the Sales organization.
Product and Process Troubleshooting:
Address technical issues related to Navigator Platform.
In-Market Visits:
Conduct frequent visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel

This position will travel up to 50% within the metro area of Memphis, TN.

Basic Qualifications

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship Management

Preferred Qualifications

Bachelors Degree
2+ years of experience in Process Management
2+ years of experience in Relationship Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Sales Territory: $109,900 – $125,400 for Dealer Success Manager

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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