Sales Support

This position is responsible for supporting and assisting our sales force and serves as an internal liaison for the field sales team. Work activities include providing detailed reporting, coordinating and administering sales activities (meetings, travel, conferences, and department activities), and managing interaction with the growing group of PBE influencers across social platforms (Tik Tok, Facebook, Instagram, etc.). Additional responsibilities include communicating customer and product information, processing commissions and pricing, customer setup, data synchronization, and coordinating programs in support of sales strategy implementation — including national and regional trade shows, customer pricing, databases, and customer systems.

This role reports to the Customer Service & Sales Support Director.

• Must have advanced Excel & Power BI skills to create a variety of sales reports.
• Assists and participates in sales meetings.
• Provides information to the sales team upon request regarding product, customer and pricing information.
• Manages and maintains records for all customer contracts and other pertinent information.
• Maintains pricing, including daily and annual updates of promotional and contract pricing in Trade Plus/Flintfox; validates accuracy of pricing before and after entry into systems; communicates new pricing to internal and external customers, including resolving pricing issues; sets up and processes Monthly Index Pricing program.
• Maintains customer master data; serves as key contact for new customer setup and account updates.
• Coordinates the shipment of materials for trade shows, including empty components and live sample orders to accounts.
• Validates all customer and sales information for accuracy and completeness for entry into various systems; creates spreadsheets and data tables for new customer setup; creates and modifies information pertaining to customers, territories, sales representatives, brokers, products, pricing, etc.
• Maintains all customer order management code files, records and source documents; processes exception reports monthly; researches discrepancies and makes corrections.
• Serves as a collaborative resource and informal point of contact for team members seeking guidance on pricing, customer data, and system processes; demonstrates a constructive, solutions-oriented approach when supporting colleagues across the department.
• Partners cross-functionally with Sales, Finance, Operations, and Marketing teams to coordinate program execution, resolve issues, and ensure alignment on customer initiatives; builds and maintains positive working relationships across all levels of the organization.
• Identifies opportunities to improve team workflows, data accuracy, and reporting processes; proactively proposes and helps implement process enhancements that increase department efficiency and scalability.
• Manages the social media influencer coordination program (Tik Tok, Facebook, Instagram, and emerging platforms), including tracking engagement, maintaining contact records, and supporting campaign logistics in collaboration with the sales and marketing teams.
• Performs special projects as assigned.

• Work Excellence:
  Delivers high-quality, accurate work with strong attention to detail and a commitment to continuous improvement.
• Self-Awareness &
  
  Collaboration:
  
  Works constructively with others, shares knowledge openly, and supports team goals over individual priorities.
• Managing Priorities:
  Organizes and executes work effectively across competing demands in a fast-paced environment.
• Innovation:
  Identifies opportunities to improve processes and brings forward creative, practical solutions.
• Customer Ownership:
  Takes accountability for delivering outstanding service and outcomes for both internal and external customers.

Bachelor’s degree in Business, Marketing, Finance, or a related analytic field, plus a minimum of three years of sales support and reporting experience, including demonstrated ability to develop business-oriented recommendations from data analysis. Must be able to interface…