Quality Assurance Coordinator

Responsibilities

• Provide impeccable customer service.
• Support other work groups such as but not limited to entry processing and cage functions.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Solicit and maintain all customs compliance documentation with customers.
• Must be able to handle confidential and/or sensitive information.
• Work closely with other internal staff, departments, and customers to deliver high level of service to customers.
• Review customs entries for accuracy and re‑process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements.
• Review and correct ABI errors and census warnings.
• Ensure all government and organizational policies are followed.
• Create a referral to document the corrections to ensure education and compliance to reduce future errors.
• Performs other or additional duties as assigned.
• Paid Training Provided.

HS Diploma or GED required. 3 years of business or customer service experience preferred.

Required:

MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational skills. Inter‑personal skills. Problem solving skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Able to work on a team.

Monday - Friday 7:30am - 4:00pm / Hybrid / Candidates must reside within 50 miles of Memphis, TN.

Total Base Pay Range 18.87 - 26.42 USD Hourly

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.