PM Service Coordinator ​/ Administrator

Preventive Maintenance (PM) Service Coordinator / Administrator Memphis, TN The Opportunity

National Lift Truck of Tennessee is seeking an organized, team-oriented Service PM Coordinator to provide administrative support to our growing Service Department. This role is essential to keeping our preventive maintenance (PM) program running smoothly by coordinating technician schedules, dispatching service work, processing work orders, sourcing parts, invoicing completed service jobs, and providing exceptional customer service. If you enjoy staying organized, solving problems, working with customers, and supporting an experienced service team, this is an opportunity to build a rewarding career with a stable, family-owned material handling equipment company that has been serving customers for over 70 years.

National Lift Truck is a family-owned forklift and aerial lift equipment rental, sales, and service company with over 70 years of experience and a team of 225+ professionals across seven locations in Illinois, Tennessee, Arkansas, and New York. From warehouses and distribution centers to construction sites and commercial businesses, our customers depend on us to deliver reliable equipment, expert service, and responsive support.

We’re a team built on service, relationships, accountability, and integrity. We believe in showing up for our customers and for each other by being responsive, solutions-oriented, and dependable. Whether in the field, in the shop, or supporting the business behind the scenes, we take pride in solving problems, moving quickly when it matters, and following through every time.

We are a team that values: ownership, teamwork, integrity, growth, and customer commitment.

• Full-time
• On-site, Memphis, TN
• Reports to:
  
  Service Manager
• Monday through Friday, 7:00 AM-4:00 PM

• Coordinate and schedule preventive maintenance (PM) service
• Dispatch field service technicians and manage technician schedules
• Process internal and customer billing for preventive maintenance work
• Answer incoming service calls, assist customers, and route calls appropriately
• Maintain organized service records and department documents
• Open and manage preventive maintenance orders, work orders, and service calls according to company procedures
• Enter technician notes and post labor hours to completed work orders
• Review work orders for accurate labor, parts, and technician notes before invoicing
• Follow up with customers on completed work and make collection calls when needed
• Process credit card statements for field service technicians
• Issue purchase orders for subcontracted labor
• Manage third-party billing portals
• Source preventative maintenance parts and coordinate with Parts Department to ensure correct parts are sourced, posted, and pulled for each order
• Deliver exceptional customer service throughout every interaction, from scheduling preventative maintenance work to collecting payment

• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Outstanding customer service and communications skills
• Ability to prioritize multiple work orders and deadlines
• Confident communicating with customers, equipment service technicians, and vendors by phone and email
• A collaborative team player who works well across departments (service, parts, and field technicians)
• A proactive approach to solving problems and reliable follow-through on billing, documentation, and collections

• High school diploma or equivalent required
• Proficiency with Microsoft Office (Outlook, Excel, Word);
• Experience with industry standard ERP or service management software preferred
• Previous experience in a related role – including service coordinator, service dispatcher, parts specialist, customer service, administrative, or office support role preferred but not required
• Experience in equipment, forklift, construction, automotive, trucking, or industrial service environment is a plus
• Ability to occasionally lift up to 25 lbs
• Frequent sitting, kneeling, and bending required
• Health, dental and vision insurance
• life insurance
• Voluntary life insurance
• 401(k) with…