More jobs:
Salesforce Program Manage
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-22
Listing for:
Cloudious LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Change Management -
IT/Tech
Change Management
Job Description & How to Apply Below
Salesforce Program Manager
Franklin, Tennessee (Hybrid)
FTE or CTH (FT will be first preference)
Program Manager with 12+ years of experience to lead Client's North Star transformation program. Manage cross-functional teams, governance forums, stakeholder engagement, planning, risk management, and delivery execution across Salesforce, Data Cloud, Contact Center, Dealer, and AI work streams.
Key Responsibilities- Lead end-to-end program governance, planning, execution, and delivery across multiple work streams and business units.
- Develop and manage integrated program plans, milestones, dependencies, release schedules, and business commitments.
- Drive executive stakeholder communication, steering committee governance, and leadership reporting.
- Manage program risks, issues, assumptions, dependencies, and mitigation strategies.
- Coordinate cross-functional teams including Product Owners, Architects, Business Analysts, Data Architects, Integration teams, QA, Dev Ops, and Change Management teams.
- Facilitate PI Planning, release planning, program increment reviews, governance reviews, and leadership checkpoints.
- Track delivery health, scope, budget, resource utilization, schedule adherence, and business outcomes.
- Support Discovery workshops, roadmap planning, operating model definition, and transformation strategy development.
- Establish and maintain program governance, RAID management, KPI tracking, and status reporting frameworks.
- Collaborate with Product Owners and business stakeholders to prioritize initiatives and maximize business value realization.
- Oversee vendor coordination, offshore-onshore collaboration, and resource planning activities.
- Ensure successful release readiness, UAT governance, adoption planning, and production deployment activities.
- Drive continuous improvement, operational excellence, and program performance optimization throughout the transformation lifecycle.
- Salesforce Ecosystem Delivery Leadership
- Agile Program Management / SAFe
- PI Planning & Release Management
- Executive Stakeholder Management
- Risk & Dependency Management
- Financial Planning & Budget Management
- Vendor & Partner Governance
- Contact Center & Customer Experience Programs
- Data Cloud, AI, and Enterprise Integration Program Delivery
- Excellent communication, leadership, and decision-making skills
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