Business Process Analyst

Title:
Business Process Analyst

Duration: 6 Months

Location:
Memphis, TN/Hybrid (Tuesday/Wednesday/Thursday)

Job Summary:

We are seeking a highly motivated and detail-oriented professional to join our HAFS Global Transformation team in a hybrid capacity based in Memphis, TN. This role plays a critical part in supporting large-scale transformation initiatives across a global scope, working at the intersection of process improvement, project governance, and emerging technology adoption. The ideal candidate brings strong analytical capabilities, exceptional organizational skills, and a collaborative mindset to help drive meaningful change across the organization.

This is an exciting opportunity to contribute to high-visibility programs that shape the future of global finance and shared services operations.

• Support continuous improvement initiatives across assigned Towers by partnering with team members to gather requirements, document current-state and future-state processes, and track implementation progress
• Assist in the development, maintenance, and monitoring of project plans, deliverables, timelines, financials, risks, issues, and action items
• Manage and document the project life cycle, including intake, planning, execution, testing, change management, governance, and post-implementation support activities
• Maintain project artifacts, trackers, meeting materials, status updates, process documentation, and decision logs to support strong program governance
• Support governance and integrity of project documentation using SharePoint and related tools
• Assist with AI platform testing, use case documentation, training materials, and adoption tracking in partnership with Transformation team members and business stakeholders
• Analyze project data, resource information, and status reporting inputs to identify trends, risks, dependencies, and opportunities for improved execution
• Support preparation of leadership updates, steering committee materials, presentations, dashboards, and other Transformation Program communications
• Help document, elevate, and monitor risks and issues in partnership with the business and Transformation leadership

• Strong analytical skills with the ability to interpret project data and identify actionable insights
• Excellent written and verbal communication skills, including the ability to prepare clear and concise materials for senior leadership audiences
• Demonstrated ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment
• Proficiency in project documentation, process mapping, and lifecycle management
• Experience supporting AI platform testing, use case development, or technology adoption initiatives is a plus
• Strong attention to detail and commitment to maintaining accurate and organized project records
• Ability to collaborate effectively with cross-functional teams and stakeholders at various levels of the organization
• Familiarity with program governance frameworks, risk management practices, and change management principles

• 1+ years of experience in a business analyst, project coordinator, or related role within a large, complex organization
• Prior experience supporting transformation, shared services, or finance projects preferred
• 1+ years experience working with SharePoint or similar document management and collaboration platforms
• Demonstrated experience preparing senior-level presentations, dashboards, and status reporting materials
• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field preferred
• Project Management Professional (PMP) certification or equivalent is preferred