Program Specialist, SCO Operations

locations

Tennessee, USAFlexible Office | Durham, NC, USA Indianapolis, IN, USADurham, NC, USAMenlo Park (Flexible)
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Full time posted on Posted Todayjob requisition idJR
112074

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Overview Genesys is seeking a highly organized and analytical Program Specialist, SCO Operations to support operational programs, business processes, reporting, and organizational initiatives across the Solution Consulting organization.

As a member of the Solution Consulting Operations team, you will coordinate operational programs, maintain reporting and KPI processes, support organizational initiatives, and contribute to improving operational consistency across regional and global teams. This role partners closely with cross-functional stakeholders to ensure initiatives are executed effectively, operational data is accurate, and business priorities are supported through scalable processes and reporting.

The ideal candidate combines strong organizational skills with analytical thinking, enjoys improving how work gets done, and is comfortable managing multiple priorities in a collaborative, fast-paced environment.

Key Responsibilities Program & Operational Support Coordinate operational programs, organizational initiatives, and recurring business activities across the Solution Consulting organization

Support planning, execution, and tracking of operational initiatives, enablement programs, partner activities, and cross-functional work streams

Maintain project plans, timelines, action trackers, documentation, and centralized repositories to support program execution

Coordinate meetings, follow-up actions, communications, and deliverables across multiple stakeholders and team Reporting & Business Operations Support recurring KPI tracking, operational reporting, dashboards, scorecards, and business review activities

Collect, validate, organize, and maintain operational data from multiple stakeholders and business systems

Prepare leadership presentations, operational updates, and reporting materials that provide visibility into organizational performance

Support ad hoc reporting requests and operational initiatives while ensuring accuracy and consistency

Success Measures / Key Performance Indicators Timely completion of assigned operational programs, projects, and deliverable

Accuracy and timeliness of recurring reports, dashboards, and operational updates

Quality, consistency, and organization of maintained documentation and operational assets

Responsiveness to stakeholder requests and effectiveness of cross-functional coordination

Consistent execution of reporting, program management, and operational processes

Required Qualifications Bachelor's degree in Business, Operations, Management, Communications, or a related field, or equivalent work experience2–4 years of experience supporting business operations, program coordination, project management, or operational initiatives in a fast-paced environment

Strong organizational, analytical, and problem-solving skills

Experience working with cross-functional stakeholders and coordinating multiple priorities simultaneously

Strong written and verbal communication skills with the ability to present information clearly to technical and non-technical audiences

Demonstrated attention to detail and commitment to accuracy and consistency

Proficiency in Microsoft 365 applications, including Excel, PowerPoint, Word, and Teams

Preferred Qualifications Experience supporting sales, presales, customer success, or other customer-facing organizations

Experience supporting KPI reporting, dashboards, scorecards, or operational reporting…