Sr. UX Researcher, AFT - Experience Design

Sr. UX Researcher, AFT - Experience Design

Job :  |  Services LLC

Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Researcher who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.

The ideal candidate is a strategic research leader who operates as an independent voice, partnering equally with Product, Design, and Engineering to ground decisions in operational reality. You proactively identify white space, frame high-ambiguity problems where getting the direction right is critical, and translate insights into actionable direction that shapes product and design decisions. As the research lead within AFT-XD, you’ll own and run evaluative mechanisms that serve the whole organization, build repeatable research infrastructure (repositories, frameworks, synthesis tools) that compounds over time, and mentor researchers, designers, and team members in methodologies and best practices.

You’ll drive multi-study research programs addressing interconnected questions across Amazon's global fulfillment network, operating across associate and operator personas. You will continuously evaluate and adopt methods and tools that improve research rigor, speed, and scale. Your role includes distilling complex, multi-study data into insight narratives that drive measurable action, influencing across multiple L8 organizations, and enabling force multiplication by creating mechanisms and playbooks that other teams can leverage without researcher involvement.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience making business recommendations and influencing stakeholders
• Knowledge of quantitative data analysis and statistics
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
• 5+ years of experience leading end-to-end user research programs with demonstrated business or product impact.

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
• Experience with UX Research in non-US markets
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in similar environments
• Experience developing strategies that influence leadership decisions at the organizational level

Amazon is an equal opportunity employer and does not discriminate on the basis of…