Success Lead

The Employer Success Lead is a senior individual contributor within Reach University’s Growth group, responsible for delivering reliable, high-quality support to employer partners while improving the systems and processes that support those relationships. You’ll connect relationships with systems, ensuring that employers experience clear communication, timely responses, and streamlined processes from onboarding through ongoing partnership growth and development.

You’ll identify recurring employer needs, question, test, and refine improvements to our workflows, and translate partner feedback into scalable solutions that strengthen employee engagement and candidate success. Working closely with the Employer Success team and cross-functional partners, including Admissions, Academics, Registrar, Financial Aid, and Growth, etc., you will serve as a bridge between daily operations and system design.

The Employer Success Lead combines empathy and precision — translating partner feedback into institutional improvements while modeling the clarity, reliability, and responsiveness that define Reach’s mission to turn jobs into degrees.

Because this position will work closely with schools and partners across Tennessee, candidates based in Tennessee are strongly preferred.

Employer Support, Communication & Partner Growth (55%)

• Serve as the first point of contact for employer communications and questions, ensuring clarity, professionalism, and timely follow-up. Provide reliable, consistent communication that reflects Reach’s mission to turn jobs into degrees—helping employers understand their role in supporting candidates’ academic and professional success.
• Manage proactive outreach cycles—including onboarding, employment verification, recruitment planning, invoicing readiness, and satisfaction surveys—to ensure all employers are informed, responsive, and supported.
• Generate routine reports and dashboards to support team visibility, data-driven decisions, and proactive communication with employers.
• Support the development and upkeep of the Employer Success Knowledge Base and internal guides, helping ensure that processes, templates, and FAQs remain current and easy to use.
• Monitor assigned workflows to ensure no task or issue falls through the cracks; elevate complex or cross-team employer challenges to your direct supervisor for alignment and resolution.
• Build and deepen employer relationships through conferences, in-person partner events, site visits, and other strategic engagement opportunities. Identify opportunities to strengthen partnerships, increase employer engagement, and support long‑term growth

Systems, Data, and Reporting (20%)

• Maintain accurate, up-to-date employer data in RIO, Hub Spot, and related systems; ensure records are complete and reflect current contacts, agreements, and onboarding status.
• Generate reports and dashboards tracking employer engagement, onboarding progress, and invoicing readiness.
• Identify data gaps or discrepancies and coordinate corrective actions across Growth teams.
• Test and refine employer workflows, tools, and automations in partnership with your direct supervisor and data/tech teams.

Cross-Team Projects & Continuous Improvement (15%)

• Initiate, scope, and report on cross-functional projects tied to departmental OKRs in collaboration with the Director, Manager, and other team members. Contribute findings and recommendations to team retrospectives and system improvement discussions.
• Design and document “minimum viable” process improvements to streamline recurring tasks.
• Contribute to shared resources such as the Employer Success Guidebook, templates, and orientation materials.
• Strengthen coordination and handoffs between Growth,…